Shipping Policy

Swaad Samvaad is committed to delivering your orders efficiently and reliably. This Shipping Policy outlines our practices regarding order fulfillment, shipping timelines, and delivery procedures.

Order Processing

All orders placed on swaadsamvaad.com are processed within one to two business days. During peak seasons or promotional periods, processing may take an additional day. Once your order is confirmed, you will receive an order acknowledgment email with details of your purchase.

Please ensure that the delivery address provided during checkout is accurate and complete. Any errors in the address should be communicated to us immediately to avoid delays or misdelivery.

Shipping Methods and Timelines

We offer multiple shipping options to suit your preferences and urgency:

Standard Shipping: Delivery within 5-7 business days from the date of dispatch. This is our most economical option and covers deliveries across India.

Express Shipping: Delivery within 2-3 business days from the date of dispatch. This option is available for select locations and may have an additional charge.

Same-Day Delivery: Available in select metropolitan areas. Orders placed before 11 AM on business days are eligible for same-day delivery, subject to availability and location verification.

Shipping Charges

Shipping costs are calculated based on the order weight, delivery location, and the shipping method selected. The exact shipping charge is displayed at checkout before payment confirmation. We offer free shipping on orders above a specified amount, which is clearly communicated on our website.

Delivery Areas

Swaad Samvaad currently ships across India. We deliver to residential and commercial addresses in most cities and towns. However, certain remote or hilly areas may have extended delivery timelines or may be outside our current delivery network. During checkout, the system will indicate whether your location is serviceable.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this tracking number to monitor your shipment in real time on our website or the courier partner's tracking portal. We recommend checking the status regularly to stay updated.

Handling During Transit

Your order is carefully packed using appropriate packaging materials to ensure the products reach you in optimal condition. We work with reliable courier partners who handle packages professionally. However, in rare cases where damage occurs during transit, please report it immediately upon delivery with photographic evidence.

Delivery and Acceptance

Our delivery partner will attempt delivery as per the scheduled timeline. In case you are unavailable, they may leave a delivery notice, and a re-delivery will be arranged. Please ensure someone is available to receive the package, or arrange for someone to collect it on your behalf.

Upon delivery, inspect the package for any signs of external damage before accepting it. If you notice damage, refuse the package or note it on the delivery receipt. Contact us immediately with photographs for resolution.

Undelivered Orders

If a package cannot be delivered after multiple attempts due to an incorrect address, unavailability of the recipient, or refusal to accept delivery, the package will be returned to our facility. You will be notified of the return, and further action will be determined based on your instructions and our return policy.

Delays and Issues

While we strive to maintain our shipping timelines, occasional delays may occur due to unforeseen circumstances such as weather conditions, traffic, strikes, or courier operational issues. We are not liable for delays beyond our reasonable control.

If your order is significantly delayed beyond the promised delivery window, contact our customer service team with your order number and tracking details. We will investigate and provide you with a resolution, which may include a refund or reshipment.

Lost or Damaged Packages

In the rare event that a package is lost during transit or arrives damaged, report it within 24 hours of delivery with supporting evidence such as photographs or the delivery receipt. We will initiate a claim with the courier and work toward resolution, which may include a replacement shipment or refund.

Address Changes

If you need to change the delivery address after placing an order but before it is dispatched, contact customer service immediately. We will make every effort to accommodate your request. However, address changes requested after dispatch may not be possible.

International Shipping

Currently, Swaad Samvaad does not offer international shipping. All deliveries are restricted to addresses within India.

Customs and Duties

As we do not ship internationally, customs duties and taxes are not applicable.

Customer Responsibilities

Provide an accurate and complete delivery address during checkout. Incorrect addresses may result in failed deliveries or additional costs for address correction.

Ensure availability or arrange for someone to accept the delivery. Repeated failed delivery attempts may result in the package being returned.

Contact us immediately upon receiving a damaged package or if items are missing from your order.

Contact Us

If you have questions regarding our Shipping Policy or need assistance with your order, please contact our customer service team at swaadsamvaad.com or through our customer support channels. We are available during business hours to assist you.

Thank you for shopping with Swaad Samvaad. We appreciate your business and are committed to ensuring a smooth and satisfactory delivery experience.