Cancellation and Refund

At Swaad Samvaad, we want you to be completely satisfied with your purchase. If you’re not happy, we’ve got you covered. Please read our cancellation and refund policy below for more details.

Cancellation Policy

• Before Dispatch: If you wish to cancel your order, you can do so within 24 hours of placing the order. To request a cancellation, please contact our customer support team at [Customer Support Email/Phone].

• After Dispatch: Once your order has been dispatched or is in transit, we are unable to cancel it. However, you may initiate a return if the product arrives damaged or defective.

Refund Policy

• Eligible Refunds: We offer a full refund on orders that meet the following conditions:

• The product is damaged during delivery.

• The product is defective or not as described.

• Refund Process: If your order meets the refund criteria, please contact our customer support within 7 days of receiving the product. After verifying your claim, we will process your refund to the original payment method within 7-10 business days.

• Non-Refundable Items: Products that have been opened or used are not eligible for a refund.

Return Policy

• If your product is damaged, defective, or not as described, you can initiate a return request within 7 days of receiving the item.

• Please ensure the product is unused, in its original packaging, and includes the receipt or proof of purchase for a smooth return process.

How to Request a Cancellation/Refund/Return

To request a cancellation, refund, or return, please contact us at [Customer Support Email/Phone] with the following details:

• Order number

• Reason for cancellation or return

• Images of the damaged or defective product (if applicable)

We will review your request and get back to you with further instructions.