Refund Policy

At Swaad Samvaad, we are committed to ensuring customer satisfaction with every purchase. This Refund Policy outlines the terms and conditions governing refunds for products purchased through our website.

Eligibility for Refunds

We offer refunds for eligible products within thirty days of purchase. To be eligible for a refund, items must be unused, in their original condition, and in the original packaging. The product must not show signs of wear, damage, or alteration. Perishable items, including food products, spices, and other consumables, are generally not eligible for refund once opened or consumed, as per food safety regulations. However, if you receive a damaged or defective perishable item, we will work with you to find a suitable resolution.

Refund Process

To initiate a refund, please contact our customer service team with your order number and a clear explanation of why you wish to return the product. We will review your request and provide instructions for returning the item. Once we receive and inspect the returned product, we will process your refund within seven to ten business days. The refund will be credited to your original payment method.

Shipping Costs

Original shipping charges are non-refundable unless the return is due to our error or a defective product. If you are entitled to a refund due to a product defect or our mistake, we will provide a prepaid return label or reimburse reasonable return shipping costs. For exchanges, customers are responsible for return shipping unless the exchange is due to our error.

Non-Refundable Items

Certain items are non-refundable, including personalized or custom-made products, clearance items, and products marked as final sale. Digital products and downloadable content cannot be refunded once accessed. Gift cards and vouchers are also non-refundable and non-exchangeable for cash.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately with photographs of the damage. We will assess your claim and either send a replacement at no cost or issue a full refund, including original shipping charges. We aim to resolve such issues within five business days of receiving your report.

Exchanges

If you wish to exchange a product for a different size, color, or item, we offer exchanges within thirty days of purchase. The product must meet the same conditions as outlined in our refund policy. If the exchange item is of equal or lesser value, there is no additional charge. If the new item is of greater value, you will be responsible for the price difference.

Order Cancellations

If you wish to cancel an order before it has been shipped, please contact our customer service team immediately. We will attempt to cancel your order and process a full refund. Once an order has been dispatched, it cannot be cancelled, but you may refuse the delivery or initiate a return upon receipt.

Return Address

All returns must be sent to the address provided by our customer service team. We recommend using a tracked shipping method to ensure your package reaches us safely. Swaad Samvaad is not responsible for lost or damaged packages during return shipment unless you have purchased shipping insurance or used our provided return label.

Refund Status

You can track the status of your refund by contacting our customer service team with your order number. We will provide updates on the inspection process and expected refund date.

Special Circumstances

Refunds for international orders may be subject to additional customs duties or import taxes upon return. These charges are the responsibility of the customer. We also reserve the right to refuse refunds for items that show evidence of misuse, damage beyond normal wear, or unauthorized alterations.

Contact Us

For refund inquiries, returns, or exchanges, please reach out to our customer service team through the contact methods listed on our website. Our team is available during business hours to assist you with any questions or concerns regarding this policy.

Policy Changes

Swaad Samvaad reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our website following any modifications constitutes your acceptance of the updated policy.

We appreciate your business and want you to be completely satisfied with your purchase from Swaad Samvaad.